Pawtastic Reward Points is a program that allows us to reward you, our valued customers, for your continuing patronage.
The program itself is quite simple. Whenever you make a purchase, you earn Reward Points. And once earned, those Points may be spent on any of the products on our site!
Sign up for an account and start earning rewards today!
To receive Free Shipping on your order, the total value of your
shopping cart must be at least $50.00. Your shopping cart will
automatically update with free Shipping, no coupon required!
Orders must be over $50 before discounts & tax (if applicable).
Free Shipping only applies to the 48 contiguous states, we are no longer shipping to HI, AK, US territories, or APO/FPO.
When/How will my order ship?
Orders normally ship the same day or next business day (if after 2pm
EST) from the date of your
order. Orders are processed Monday-Friday excluding all major holidays. You will be notified promptly if there
are any delays or stock issues.
Orders are shipped via FedEx Economy (5-8 business days) or FedEx Ground (2-5 business days). Some items ship USPS.
How much does it cost to ship my order?
The EASIEST way to see your shipping cost is to add your item to the cart and then go to our checkout. Shipping cost will automatically be calculated and appear on the screen. This way you will be able to view your shipping charge before you checkout and you don't need to enter any personal info.
All Items Offered Subject to Availability
Most orders ship out in their entirety, but sometimes due to heavy demand an item may become temporarily unavailable and in these cases your shipment may be subject to a delay of several days while we try to complete your order. On rare occasions you may receive your order with missing items marked Sold Out or on Back-Order. We apologize for any inconvenience this may cause and hope that you will understand that we have made every effort to fulfill your order. Your payment account is never billed until your order is ready for shipping and your charge will be reduced accordingly if any items are unavailable or on back-order. You will receive an e-mail message from us on the day that your package is shipped. If you have any concerns, please do not hesitate to contact us.
Back Ordered Items
When an item is on Back Order this means that
the item is temporarily out of stock. Your payment account
will not be charged until we ship the items.
We can only keep an item on back order status for up to 30 days. If the items are still out of stock at that time, the items will be auto-canceled and you will not be charged. We will send you an email alert when the item(s) can be ordered again.
Shipping Methods: Continental United States
Orders within the Continental United States are shipped via FedEx or the United States Post Office (USPS).
Shipping Methods: Alaska, Hawaii, APO/FPO
At this time, we are no longer shipping orders to Alaska, Hawaii or APO/FPO due to the high cost. We apologize for the inconvenience.
Shipping Methods: International
At this time, we are no longer shipping orders internationally due to the high cost. We apologize for the inconvenience.
Your order will NOT be processed until you've approved the total cost - including shipping - and hit the 'SUBMIT ORDER' button.