
Pawtastic Reward Points is a program that allows us to reward you, our valued customers, for your continuing patronage.
The program itself is quite simple. Whenever you make a purchase, you earn Reward Points. And once earned, those Points may be spent on any of the products on our site!
Sign up for an account and start earning rewards today!
Return Policy
Since we want you to be 100% satisfied with EVERYTHING that you
order from Pawtastic Pet Supplies, we guarantee a refund (minus initial
delivery or shipping charges) for all unused merchandise returned to us
within 30 days from the date of your order that does not meet your
satisfaction.
Please consider donating your items to a shelter
or humane society in your area before returning.
Items should be
returned to:
Pawtastic Pet Supplies
Att: Return Department
8225 Fairgrove Church Rd
Browns Summit NC 27214
Please be
sure to include a copy of your order so credit can properly applied and
a reason for the return.
Items must be received in the same
condition we sent it, with original tags and/or packaging.
We
will not issue a refund if the product has been returned to us damaged
or has been used, or chewed in any way. The item must be in its "new"
condition.
If you return an item after 30 days, a 15% restocking
fee will be applied to your refund. We do ask that if it has been more
than 30 days, to please consider donating your item rather than
returning it.
All sale items, personalized or custom items,
perishable items (food items), beds, toys and carriers are final sales
and an exchange will not be permitted. If these items are returned to
us, we will donate them to the local humane society in your name and
send a receipt for your tax records. This only applies to items that
are not returned "new" or can not be resold.
Please note we can
NOT accept open bags of food or treats due to state health regulations.
Please contact the product manfacturer directly, they are usually
listed on the packaging. If you need help, please contact us.
A NOTE ON FREE
SHIPPING: Items returned that were sent under our free
shipping promo will have our original shipping costs deducted from any
refund issued.
A NOTE ON "INDESTRUCTIBLE" PET TOYS: Pawtastic Pet
searches high and low to provide our customers with high quality pet
products. However, no item is considered "indestructible" and owners
are encouraged to supervise their pets to increase the longevity of the
chew toy. Items that are destroyed by way of chewing are the
responsibility of the owner. Pawtastic Pet does not replace chewed pet
toys. We encourage you to contact the manufacturer and let them know so
they can improve their products.
Damaged Items:
If a product
is received damaged or defective we reserve the right to replace the
item or part as remedy. Shipping and product costs will be refunded if
a replacement is not sent as resolution. You must report the
defective/damaged product within 3 days from receipt of product for
this policy to apply. After 3 days we will attempt to rectify the
problem but can not guarantee a refund.