Shipping Policy...

Thank you for shopping at PawtasticPet.com! No matter what the size of your order, your satisfaction is always our Number 1 priority.

All Items Offered Subject to Availability
Most orders ship out in their entirety, but sometimes due to heavy demand an item may become temporarily unavailable and in these cases your shipment may be subject to a delay of several days while we try to complete your order. On rare occasions you may receive your order with missing items marked Sold Out or on Back-Order.

We apologize for any inconvenience this may cause and hope that you will understand that we have made every effort to fulfill your order.

Your payment account is never billed until your order is ready for shipping and your charge will be reduced accordingly if any items are unavailable or on back-order. You will receive an e-mail message from us on the day that your package is shipped. If you have any concerns, please do not hesitate to contact us.

When will my order ship?
Orders normally ship within 2-3 business days from the date of your order.
You will be notified promptly if there are any delays or stock issues.
All orders ship from our North Carolina location.

For information on free local pick-up and delivery options click here

How much does it cost to ship my order?
The EASIEST way to see your shipping cost is to add your item to the cart, go to checkout and enter your zip code, then click on "update totals" located at the bottom, costs will automatically be calculated and appear on the screen. This way you will be able to view your shipping charge before you checkout and you don't need to enter any personal info.

Shipping Methods: Continental United States
All orders within the Continental United States are shipped via UPS or the United States Post Office (USPS). Our average order ships in approximately 1-2 days.

Shipping Methods: Alaska, Hawaii, APO/FPO
For Alaska, Hawaii, and APO/FPO locations, orders are shipped via the United States Postal Service (USPS). Our average order ships in approximately 1-2 days.

Shipping Methods: International
Orders are shipped via USPS International First Class or Priority Mail.

Shipping charges depend on weight and destination.

The EASIEST way to see your shipping cost is to add your item to the cart, select your country, then click on "update totals" located at the bottom, costs will automatically be calculated and appear on the screen. This way you will be able to view your shipping charge before you checkout.

Prices and shipping fees do not include import duties, VAT or tariffs; these are the responsibility of the customer and are usually collected upon delivery.

Please allow 2-3 weeks for delivery; it usually takes 4-5 days to clear customs.

Every order we ship is triple checked by our staff before it is packed. However, once a package leaves our store with an international destination we can no longer be held responsible if something happens to it in customs. If customs opens your package and charges you duty, confiscates merchandise or anything else of that nature we can not be held accountable.

PLEASE NOTE: We will not ship to the following countries due to high fraud histories: Belarus, Columbia, Egypt, Korea, Malaysia, Singapore, Romania, Russia, Indonesia and Taiwan.
We will not ship to the following areas with unreliable postal service: Latin America, South America, Africa including the Middle East, Israel, Italy, and Greece.

Shipping Charges:
ONLINE SHIPPING COSTS: Jupiter Media Metrix reports that 63 percent of online shoppers say shipping and handling costs have kept them from making an e-commerce purchase. Forty-five percent of consumers want to pay for shipping based on the weight of their order, yet only 10 percent of Web retailers charge this way. The majority of sites set shipping charges based on the overall price of the order.

Shipping and Handling -- Important Notice:
Our research has shown us that for many of you, shipping and handling is one of the major deterrents from purchasing any of our brand names from our virtual store. So we thought that we would address that question head on. Here are the facts:

Question #1:
Why should I pay to have my pet supplies delivered when I can drive to my local store and pick it up myself?

Answer:
Time and time again our customers write to us and say they absolutely love the convenience of placing their order whenever they want and never having to go to the store…never having to fight traffic, never having to go out at 10 o’clock at night …and never having to lug a 40 pound bag of dog food…or a 20 pound box of cat litter, again.

We realize that we are not for everyone, but in today’s two-income time stretched families…the convenience of home delivery, simply saves you time!

Question #2:
Do you charge shipping costs by the total amount of money I spend, or by the weight of my order?

Answer:
Unlike most direct retailers, whether on the web or in a catalog, our shipping and handling prices are based upon the total weight of your shipment and the distance your order will ship. We charge you just the way United Parcel Service charges us. Each and every shipment is carefully weighed on our USPS approved scale.

Question #3:
Is it cheaper for me to go to the store and pick it up myself?

Answer:
In some cases it might be, depending on the proximity of your local retailer. But in the interest of your time, we suggest you call first since most retailers do not carry the brands that we do

Question #4:
Am I missing out on any special deals that may be offered in the brick and mortar store?

Answer:
Absolutely not! In fact, because of our ability to notify you immediately of our special offers via email, by shopping at Pawtastic Pet, you are probably getting more special deals than you would at a retail store.

Ask yourself:
...how often do I go to the pet supply store to see if there are any deals?
...do they have a “Discount Department” where they feature closeouts and clearances?
...do they have a “Red Tag” Department with more than 400 items on sale?
...do they notify me as soon as they find out about a special manufacturer’s deal or do I have to go there?

Shopping at Pawtastic Pet is easy, convenient and it can save you time and money!

CONCLUSION:
Yes, at Pawtastic Pet we charge for shipping. But we only charge what the actual weight & costs are. So if you are like most time strapped families today, we are here to help!

Your order will NOT be processed until you've approved the total cost - including shipping - and hit the 'SUBMIT ORDER' button.