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Online since 2007!
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Pawtastic Pet Supplies is Upfront

Shipping Policy

Free Shipping

To receive Free Shipping on your order, the total value of your shopping cart must be at least $75.00.

The free shipping offer excludes purchases of dog food, cat food, heavy items or materials requiring special handling. Products not valid for Free Economy shipping will have: "Free shipping not available" noted on the product page.

If the items in your shopping cart match the qualifications for free shipping, your shopping cart will automatically update with free Shipping on those qualifying items. If your shopping cart includes an item that does not qualify for free shipping, this will be reflected in your shipping rate.

Free Shipping only applies to the 48 contiguous states, not valid to HI, AK, US territories, APO/FPO.

When will my order ship?

Orders normally ship within 2-3 business days from the date of your order.
You will be notified promptly if there are any delays or stock issues.
All orders ship from our North Carolina location.

How much does it cost to ship my order?

The EASIEST way to see your shipping cost is to add your item to the cart, go to checkout and enter your zip code, then click on "update totals" located at the bottom, costs will automatically be calculated and appear on the screen. This way you will be able to view your shipping charge before you checkout and you don't need to enter any personal info.

All Items Offered Subject to Availability

Most orders ship out in their entirety, but sometimes due to heavy demand an item may become temporarily unavailable and in these cases your shipment may be subject to a delay of several days while we try to complete your order. On rare occasions you may receive your order with missing items marked Sold Out or on Back-Order. We apologize for any inconvenience this may cause and hope that you will understand that we have made every effort to fulfill your order. Your payment account is never billed until your order is ready for shipping and your charge will be reduced accordingly if any items are unavailable or on back-order. You will receive an e-mail message from us on the day that your package is shipped. If you have any concerns, please do not hesitate to contact us.

Back Ordered Items

When an item is on Back Order this means that the item is temporarily out of stock at our distributor. Some of the items can be added to your cart today and will ship when available, usually within 2-3 weeks. Sometimes items may take longer to be restocked and we will contact you if that occurs. Your payment account will not be charged until we ship the items.
We can only keep an item on back order status for up to 30 days. If the items are still out of stock at that time, the items will be auto-canceled and you will not be charged. We will send you an email alert when the item(s) can be ordered again.

Shipping Methods: Continental United States

All orders within the Continental United States are shipped via UPS or the United States Post Office (USPS). Our average order ships in approximately 2-3 days.

Shipping Methods: Alaska, Hawaii, APO/FPO

For Alaska, Hawaii, and APO/FPO locations, orders are shipped via the United States Postal Service (USPS). Our average order ships in approximately 2-3 days.

Shipping Methods: International

Shipping charges depend on weight and destination. The EASIEST way to see your shipping cost is to add your item to the cart, select your country, then click on "update totals" located at the bottom, costs will automatically be calculated and appear on the screen. This way you will be able to view your shipping charge before you checkout. Prices and shipping fees do not include import duties, VAT or tariffs; these are the responsibility of the customer and are usually collected upon delivery. Please allow 2-3 weeks for delivery; it usually takes 4-5 days to clear customs. Every order we ship is triple checked by our staff before it is packed. However, once a package leaves our store with an international destination we can no longer be held responsible if something happens to it in customs. If customs opens your package and charges you duty, confiscates merchandise or anything else of that nature we can not be held accountable.

PLEASE NOTE:
We will not ship to the following countries due to high fraud histories:
Belarus, Columbia, Egypt, Korea, Malaysia, Singapore, Romania, Russia, Indonesia, Hong Kong and Taiwan.
We will not ship to the following areas with unreliable postal service: Latin America, South America, Africa including the Middle East, Israel, Italy, and Greece.


Your order will NOT be processed until you've approved the total cost - including shipping - and hit the 'SUBMIT ORDER' button.