Since we want you to be 100%
satisfied with EVERYTHING that you order from Pawtastic Pet
Supplies, we guarantee a refund (minus initial delivery
or shipping charges) for all unused merchandise returned to us
within 30 days from the date of your order that does not meet your satisfaction.
Please consider donating your items
to a shelter or humane society in your area before
Items should be returned to:
Pawtastic Pet Supplies
Att: Return Department
8225 Fairgrove Church Rd
Browns Summit NC 27214
Please be sure to include a copy of your
order so credit can properly applied and a reason for the
Items must be received in the same condition
we sent it, with original tags and/or packaging.
We will not issue a
refund if the product has been returned
to us damaged or has been used, or
chewed in any way. The item must be in
its "new" condition.
If you return an item
after 30 days, a 15% restocking fee will
be applied to your refund. We do ask
that if it has been more than 30 days,
to please consider donating your item
rather than returning it.
All sale items,
personalized or custom items, perishable
items (food items), beds, toys and
carriers are final sales and an exchange
will not be permitted. If these items
are returned to us, we will donate them to the
local humane society in your name and
send a receipt for your tax records.
This only applies to items that are not
returned "new" or can not be resold.
Please note we can NOT
accept open bags of food or treats due
to state health regulations.
Please contact the product manfacturer
directly, they are usually listed on the
If you need help, please
A NOTE ON
"INDESTRUCTIBLE" PET TOYS: Pawtastic Pet
searches high and low to provide our
customers with high quality pet
products. However, no item is considered
"indestructible" and owners are
encouraged to supervise their pets to
increase the longevity of the chew toy.
Items that are destroyed by way of
chewing are the responsibility of the
owner. Pawtastic Pet does not replace
chewed pet toys. We encourage you to
contact the manufacturer and let them
know so they can improve their products.
A NOTE ON FREE
SHIPPING: Items returned that were sent
under our free shipping promo will have
our original shipping costs deducted
from any refund issued.
If a product
is received damaged or defective we reserve the right to replace
the item or part as remedy. Shipping and
product costs will be refunded if a
replacement is not sent as resolution.
You must report the defective/damaged
product within 3 days from receipt of
product for this policy to apply. After
3 days we will attempt to rectify the
problem but can not guarantee a refund.
Thank you for your order
and we hope your pet’s satisfaction is met as well.