|
Since we want you to be 100%
satisfied with EVERYTHING that you order from Pawtastic Pet
Supplies, we guarantee a full refund (minus initial delivery
or shipping charge) for all merchandise returned to us
within 30 days from the date of your order that does not meet your satisfaction.
If returned after 30 days a store credit will be issued.
Contact us via the
Contact
Form
and let us know the problem you have with the merchandise and
we will go out of our way to ensure that you enjoy our
hassle-free return policy. Your account will be credited
upon return of the goods.
Items should be returned to:
Pawtastic Pet Supplies
Att: Return Department
252 Hampshire Dr
Ruther Glen, VA 22546
Please be sure to include a copy of your
order so credit can properly applied and a reason for the
return.
Items must be received in good condition
with original tags and/or packaging.
Items returned in less
than new condition are subject to a 15% restocking fee.
Damaged Items:
If a product
is received damaged or defective we reserve the right to replace
the item or part as remedy. Shipping and
product costs will be refunded if a
replacement is not sent as resolution.
You must report the defective/damaged
product within 3 days from receipt of
product for this policy to apply. After
3 days we will attempt to rectify the
problem but can not guarantee a refund.
Thank you for your order
and we hope your pet’s satisfaction is met as well.
|