How to Order – Step by Step
- Browse our website to view our foods,
supplements, treats, flea control and
other pet products.
Place your order online by using the
shopping cart and check-out process.
- All orders within the Continental
United States are shipped via UPS or the
United States Post Office. Our average
order ships in approximately 2-3
– There are several ways to pay. Choose
one that suits you best: PayPal, Google
Wallet, most Major
Credit Cards and USPS Money Order, all methods are over a
secure server. Please note that if
paying via Money Order, your order will
ship as soon as payment is received.
How do I
find a particular item on the website?
There are several ways to search for a
product. The quickest is to use the
Search tool located in the top menu bar
of the website. Another is to click on a
category (Dog, Cat, Fish, etc) and look
for the most appropriate sub-category
that might contain your item.
The item I’m looking for isn’t on the
If you are looking for an item that
you've never ordered from us, call or
e-mail us to check for availability. We
offer many more products than are listed
on the website and are adding items all
the time. We would also like to know if
there is a product that you are
interested in that we don’t offer.
How do I see more details about an item?
You can click on any
item picture to see more information.
This will also bring up a larger image
for you to view.
Q: Do you
deliver or ship ALL of your products?
or ship 90% of our products. Items that
are over-sized or extremely fragile are
the exception. If any of your items
falls into one of these categories, we
will inform you promptly so pick-up
arrangements can be made.
Q: How fast
do you ship?
A: An average
order ships in approximately 2-3 days,
but sometimes sooner depending on
availabilty, when you order. If you
need something right away please contact
us and we will advise on the soonest
Q: What is
your shipping policy for domestic &
A: Please see
Policy page for detailed information
on shipping charges, shipping methods
and other important details.
Q: Why do
you show other currencies?
alternative prices are shown on our
product and product detail pages for our
international customers. Sales will
always be processed in US dollars but it
does provide a guide for international
purchasers regarding the approximate
price in their local currency.
to send us an email.
look forward to hearing from you.