Q: Does it cost more to have my food delivered to my home?

A: Absolutely not. Our products are competitively priced and often less than the pet stores. It’s hard to believe but you don’t pay more and often pay less than regular pet stores. And forget about wasting your valuable time and gas money driving to the pet store and then having to haul your pet food and supplies home yourself.

Q: Do you accept manufacturer coupons on your products?
A: Yes we do! Just subtract the amount of the coupon from your order if paying by cash or check. If purchasing online, please be sure to call or email for a code to enter at checkout. 

Q: How much does delivery cost?

A: If you live in Caroline County, Fredericksburg, Spotsylvania or Ashland, it's FREE! All we ask is that you place a minium order of $20. You can arrange for order pick-up at no extra charge. We also offer low cost shipping.

Q: Do I have to be home when my order is delivered?

A: No. Much like UPS, your order will be left for you on your doorstep without you needing to be home. Unlike UPS, we will put your order in a location other than your front porch if you prefer (inside a gate or garage, behind a plant, etc.). Just let us know and we will make a note of it for future deliveries. 

Q: Is there a minimum amount for delivery?

A: Yes. There is a $20 minimum for delivery, but a typical bag of food will generally meet that minimum. There is no minimum order for shipping.

Q: How do I find a particular item on the website?

A: There are several ways to search for a product. The quickest is to use the Search tool located in the top menu bar of the website. Another is to click on a category (Dog, Cat, Fish, etc) and look for the most appropriate sub-category that might contain your item. 

Q: The item I’m looking for isn’t on the website.

A:  If you are looking for an item that you've never ordered from us, call or e-mail us to check for availability. We offer many more products than are listed on the website and are adding items all the time. We would also like to know if there is a product that you are interested in that we don’t offer.

Q: How do I see more details about an item?
A: You can click on any item picture to see more information. This will also bring up a larger image for you to view.

Q: When do you deliver?

A: We deliver every other week on Saturday or Sunday. You can indicate which day you prefer when you checkout. Items that are shipped are mailed out every other Friday. Click here to see our Delivery Schedule.

Q: Do you deliver or ship ALL of your products?

A: We deliver or ship 99% of our products. Items that are over-sized or extremely fragile are the exception.  If any of your items falls into one of these categories, we will inform you promptly so pick-up arrangements can be made.